Services Policies and Terms
- The user (also referred to as the seeker, or client) understands that Let’s Talk Together is a Grief Education and Coaching Service providing information and guidance through the experience of grieving.
- This is a “peer-to-peer” service offered by someone who has lived experience in a variety of traumatic settings, undergone personal counselling, taken professional training in the fields of Grief and Polyvagal Healing Techniques and is experienced in group facilitation and individual mentoring/coaching.
- Code of Conduct for ‘Cafe’ group discussions:
- Cafe group participants agree to respect the privacy, rights and sensitivity of other group participants, so that everyone feels free to share as much or as little of their story as they wish without concern about judgement, or sharing outside of the group.
- If the participant feels that their own rights, privacy or sensitivity have been disrespected, they are asked to put a hand up and speak their piece in a calm manner. The facilitator will work to resolve the matter right at that moment.
- Due to the sensitive nature of grief and trauma events, tears are not only permitted, but welcome.
- Cafe participants may comment on other group participants’ contributions, only by asking and receiving permission, or in response to an invitation for input.
- Discussions will not be recorded by the facilitator, or participants.
- Cafe participants will log in early or on time. Late arrivals can be disruptive to the flow of conversation.
- Individual/Private Coaching sessions – fees and bookings:
- The user understands that any and all fees and donations paid to Let’s Talk Together are not eligible as a tax deduction, or private group benefits plan.
- Payment of fee is required at the time of booking.
- Any monies paid to Let’s Talk Together will not be refunded.
- In lieu of repayment the user has the following options:
- Given at least one day’s advance notice, private discussions may be rebooked.
- ‘No-show’s will not be rebooked; any future bookings will require payment.
- The fees may be transferred to another person, upon a new written third-party agreement.
- If none of the above options are workable, the user will consider the paid fee to be a donation to Let’s Talk Together.
Privacy Policy
By using and/or accessing Let’s Talk Together, et al, the Let’s Talk Together and letstalktogether.ca website and/or any Let’s Talk Together and letstalktogether.ca online content and/or online web-address, you agree to the terms of the Let’s Talk Together and letstalktogether.ca online Privacy Policy, as outlined here. If for any reason you don’t agree with these terms, please do not access or use this website or make use of any Let’s Talk Together and letstalktogether.ca online content. Let’s Talk Together and letstalktogether.ca, et al reserve the right to change this online Privacy Policy from time-to-time at its sole discretion. Use of this site is subject to the most current version of the Let’s Talk Together and letstalktogether.ca online Privacy Policy at time of use.
Notification of Changes
We will continue to update and improve the content of this website and all Let’s Talk Together and letstalktogether.ca online content to further enhance your experience while engaging with Let’s Talk Together and letstalktogether.ca online. As a result, our online policies will continue to change. We are continually implementing new technologies to provide you with new services and as a result we will continue to update this Privacy Policy. Therefore, we respectfully request that you continue to access this page and our Privacy Policy details on an ongoing basis to be kept up-to-date on the most current policies and practices of any Let’s Talk Together and letstalktogether.ca content online.
Security
Let’s Talk Together and letstalktogether.ca, et al use industry standard efforts to safeguard the confidentiality of your personal identifiable information. This includes secure servers and firewalls. Any user data we collect is protected against unauthorized access to the best of our ability. Only authorized employees and contractors who utilize the information to perform specific job activities are granted access to this information.
Cookies
A “cookie” refers to data stored on the user’s hard drive, containing information about the user. Any cookie obtained by Let’s Talk Together and letstalktogether.ca online, will not contain any personally identifiable information about the user. As well some of our business partners may use cookies on their sites. You may choose not to accept cookies by setting your personal web browser to not accept cookies and/or to notify you of any cookie activity. However, if you choose to not accept cookies through your web browser, you may not be able to see, engage with, or access and use certain features of a Let’s Talk Together and letstalktogether.ca website and/or Let’s Talk Together and letstalktogether.ca online content.
Surveys
From time-to-time Let’s Talk Together and letstalktogether.ca online content may request information from users via surveys. Participation in these surveys will be considered voluntary and the user therefore has a choice whether or not to disclose their responses and any information. Any information requested may include personal contact information (such as your name and your email address), and possibly certain demographic information (such as your postal code, your specific age or a range of age, and your regular mailing address).
We will not sell this information to any third party nor use this information for any other purposes beyond the scope of the surveys. Any business sponsoring the surveys may use the information submitted by the user for specific marketing purposes as they relate to the marketing of surveys. For any further information regarding the possible use of this information, please contact the Let’s Talk Together and letstalktogether.ca office via email at cathy@letstalktogether.ca.
Third Party Links
Let’s Talk Together and letstalktogether.ca online content may from time-to-time link to websites and other online content operated by third parties that are not under Let’s Talk Together and letstalktogether.ca’s control. This Privacy Policy applies to Let’s Talk Together and letstalktogether.ca online content owned and operated by Let’s Talk Together and letstalktogether.ca and is not intended to describe the privacy policies of any third party sites and/or online content.
Please note that Let’s Talk Together and letstalktogether.ca employees, Let’s Talk Together and letstalktogether.ca contractors are not responsible for any online content or privacy practices of non Let’s Talk Together and letstalktogether.ca websites or online content to which Let’s Talk Together and letstalktogether.ca et al may link.
Personal Information Updates and Removal Requests
At any time you will have the right to change your personal information and privacy preferences and/or request to have your personal information removed from our systems. To request a change or removal, please contact the Let’s Talk Together and letstalktogether.ca office via email at cathy@letstalktogether.ca.
Concerns Related to Details of this Privacy Policy
If for any reason you feel that Let’s Talk Together and letstalktogether.ca have not complied with the details of this online Privacy Policy with respect to your personal information, please contact the Let’s Talk Together and letstalktogether.ca office via email at cathy@letstalktogether.ca.
Terms Of Use
By accessing, browsing or otherwise using this website (the “Website”) including without limitation all content, information, data, text, graphics, images, audio-visual material, software, scripts, code and other material available through the Website, you hereby agree to accept and abide by these terms of use, our Privacy Policy and any policies, guidelines or notices relating to the Website that we post to the Website or otherwise deliver or make available to you from time to time and that we identify as a part of the terms of use (collectively, the “Terms”). Let’s Talk Together (“us” or “we”) provides the Website for your use conditional on your acceptance, without modification, of the Terms. If you do not agree with the Terms, you may not access, browse or otherwise use the Website.
Changes to the Terms and the Website
a. We reserve the right, in our sole discretion, to add to, modify, remove or otherwise change any part of the Terms in whole or in part at any time. You should check the Website periodically for changes to the Terms. Changes will be effective when notice of such change is posted at the Website. If any change is not acceptable, you must discontinue your use of the Website immediately. You agree that your continued use of the Website after any such changes are posted will constitute acceptance by you of such changes. No change to the Terms that is not posted to the Website by us is valid unless it is in writing and signed by an authorized signing officer of Let’s Talk Together.
b. We have developed and continue to develop this Website for the use of our customers, patrons, clients, vendors, suppliers, prospective customers, the general public and any one else interested in Let’s Talk Together its products and services. We may modify, correct, add, suspend, terminate, discontinue, impose limits, restrict your access or otherwise change any aspect of the Website, including the availability of any features and any User Submissions or other content or materials, at any time without notice or liability.
Website Usage
a. You are free to utilize and download any of the material posted on this Website for personal, non-commercial purposes and uses only, to store it temporarily on a single computer, and to print it solely for your own personal use. You agree to abide by any and all copyrights associated with the information contained in this Website and abide by any restrictions contained in and among any content on this Website. You also agree that you are solely responsible for any actions and communications undertaken or transmitted in relation to your use of this Website, including your own User Submissions.
b. Except as expressly permitted by the Terms, and as a condition of your use of this Website, you may not, you may not attempt to, nor may you allow or encourage, promote or advise others to, directly or indirectly:
i. print, download or otherwise save to any storage device or fix to any medium, any of the content of this Website;
ii. reproduce, produce, display, broadcast, perform, translate, reverse engineer, copy, sell or distribute, transmit, create derivative works, modify or attempt to modify this Website in any way, except through any function specifically provided by this Website to do so;
iii. use this Website for any commercial purposes including but not limited to any commercial solicitation;
iv. transfer or send any downloaded material to any other person;
v. use this Website for an unlawful purpose or in any unlawful manner, or in any manner which is otherwise contrary to or violates any law, regulation or the rights of any third party or in a manner that could disable, damage or impair this Website;
vi. disable, interfere, or circumvent the security of, or in any way abuse, this Website or any system resources, services, accounts, servers or networks connected to or accessible through this Website an affiliated or linked site, including any and all security features or functions of this Website;
vii. interfere or disrupt with any other individual’s enjoyment of or use of this Website and/or any affiliated or linked Websites, Applications or Plugins;
viii. except for the purposes of indexing this Website to create search functions available to the public, use any spider, robot or any other automatic program or device, or manual process, to monitor, copy, summarize, scrape or otherwise extract information from this Website;
ix. use another individual’s email address, password or any other information without that individual’s consent and the prior written authorization of an authorized representative of Let’s Talk Together create and/or use any false identities on this Website, impersonate another individual or otherwise misrepresent your status, identity, affiliations or qualifications;
x. transmit any junk mail, spam, chain letter or any other type of commercial solicitation or unsolicited mass email or message to or from this Website;
xi. attempt to obtain unauthorized access to this Website or any portion of this Website which is restricted or access is limited; or
xii. harvest and/or collect any information about any other user of this Website.
c. We reserve all right, immediate and without any prior notice, to terminate or suspend access to this Website. We also reserve the right to restrict, limit, and/or decline registration for this Website in whole or in part at our sole discretion. If your registration on this Website is terminated, you may not re-register on this Website (including and without any limitation use another email address) without the prior written consent of the Let’s Talk Together.
Registration
a. In some instances, in order to use certain functions of the Website, you may be required to register. In doing so, you represent, warrant and covenant to provide us with accurate, complete, true and current information about yourself (“Registration Information”) and agree to update your Registration Information from time-to-time in order to ensure that this information is at all times true, accurate, complete and current. Any personal information you submit will be subject to the Privacy Policy of this Website and this organization. You agree that we may take any reasonable steps to confirm your identity and your Registration Information.
b. You agree to treat your log-in username and password as personal and confidential information and that you will not transfer or assign your log-in username or password to any third party, disclose it to any third party or permit any third party to use your password. You are responsible for all use of this Website under your log-in username and password. If the confidentiality of your log-in username and/or password is compromised, and/or you become aware of any unauthorized use or breach of security, you must inform us immediately. We are entitled to rely upon all instructions received by us through the use of your password as authentic and valid instructions which you are fully authorized to issue, including in respect of any User Submissions. We are not responsible for unauthorized or improper use of your log-in username and/or password and we do not assume any responsibility or obligation to monitor the use of your log-in username and/or password. However, if we suspect that your log-in username and/or your password is being used fraudulently and without your authorization, or in a manner inconsistent with these Terms of Use, we reserve the right to suspend or terminate the related user account without notice or any liability.
Ownership
a. Except for User Submissions, content expressly credited to other intellectual property rights owners and that which is used with kind permission, this Website, including without limitation all intellectual property rights therein and thereto, is and shall continue to be owned and subject to copyright and other proprietary rights by us and our affiliates. You agree to comply with all copyright and other applicable laws worldwide in your use of this Website and to prevent any unauthorized copying or use of this Website. Except as expressly set forth in these Terms of Use, you have no rights in or to this Website and its content. Where reproduction is expressly permitted, you must retain all copyright and trademark information and any other proprietary notices relating thereto on any reproduction.
b. Certain logos, icons, names, words, titles, marks, phrases, graphics and designs on this Website constitute trade-names, trade-marks or service marks of Let’s Talk Together and our affiliates, are protected by law and may not be used, copied, imitated or used (including without limitation use in HTTP headers, meta tags or other non-visible pages, text or code), in whole or in part, without the prior written consent of their respective owners.
c. Any unauthorized copying, downloading, transmission, publication or modification of this Website, including trademarks, trade names and service marks, may violate international, federal, provincial, state, common or civil law trade-mark law and copyright law, and may result in legal action.
d. If you believe that any of the content used or displayed on this Website may infringe on copyright or other intellectual property rights held by you or a third party, please contact us immediately. We will take steps to investigate and, if appropriate, remedy any such infringement or potential infringement.
User Submissions
a. If you submit, transmit or upload suggestions, ideas, notes, text, graphics, images, photographs, videos or other audio-visual material, concepts, data, applications, software, code, programmed instructions or other information (collectively, the “User Submissions”) to the Website, or to us by email, through the Website or by other means of communication, ownership of such User Submissions shall remain with you, provided that the communication of such User Submissions shall be deemed to be your permission and grant:
i. to us and our successors, assigns and applicable affiliates, of a perpetual, worldwide, irrevocable, non-exclusive license, without compensation, reimbursement or any other payment, to publish, copy, perform, communicate, distribute, display, create derivative works, sublicense, translate, adapt and otherwise use any Submission without restriction and for any purpose whatsoever, whether commercial or otherwise; and
ii. to all other users of this Website, a perpetual, worldwide, irrevocable, non-exclusive license, without compensation or payment, to use, reproduce and modify such Submissions in the normal course of using the Website as permitted by these Terms of Use.
b. You hereby waive any moral rights in or to such User Content Submissions all in favour of Let’s Talk Together.
c. You represent, warrant and covenant that:
i. all your User Submissions will comply with these Terms of Use, including and without limitation the restrictions on uploaded or transmitted content set out below; and
ii. you own or have the unencumbered right to submit to us your User Submissions and grant us the rights set forth above, including, without limitation, that you have all applicable licenses, consents, permits, permissions, clearances and waivers, whether in respect of intellectual property rights, proprietary rights, moral rights, personality rights, personal information rights, confidentiality restrictions or otherwise.
d. None of the User Submissions shall be subject to any obligation of confidence on our part and we shall not be liable for any use or disclosure of the User Submissions. You acknowledge and agree that you are solely responsible for your User Submissions and the posting, transmission or publication thereof on or through the Website.
e. You agree not to upload, post, distribute or otherwise transmit on, through or to the Website:
i. any virus, worm, backdoor, trojan, trojan horse, shutdown mechanism or similar software, code, script or program which is intended to, is likely to or has the effect of disabling, denying access to, damaging or destroying, corrupting or affecting the normal use of the Website or any data, software or equipment stored thereon or used in conjunction therewith;
ii. any material that contains any error, deficiency, omission, misstatement or misrepresentation;
iii. any material that is or is reasonably likely to be construed as threatening, intimidating, abusive, harassing, violent, hateful, degrading, prejudice, deceptive, fraudulent, libellous, defamatory, obscene, pornographic, profane or harmful to individuals, or that may otherwise result in regulatory, criminal or civil liability;
iv. any material that is or is within reason likely to contravene any law, regulation, decree, statute, order or similar rule;
v. any material that, when used on this Website, violates any agreement, intellectual property rights, moral rights, publicity rights, privacy rights, fiduciary obligations or other rights of a third party;
vi. any commercial solicitation, advertisement or other material intended to promote the sale or supply of goods or services, including and without limitation any material for which you receive any compensation, fee or other incentive or reward to post to websites; or
vii. any material that contravenes any notice or guideline posted to the Website from time to time by Let’s Talk Together.
f. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any illegal information or materials.
g. Although we may from time to time (and reserve the right to) monitor or review User Submissions and other content, discussions, chats, postings, transmissions, bulletin boards, and other material posted to the Website by other users or third parties, we are under no obligation to do so and assume no responsibility or liability arising therefrom, nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained therein. You hereby waive any rights or remedies you may have against us in respect of any User Submissions or your reliance thereon. We reserve the right (but have no obligation) to edit, modify, remove, redact or refuse to display or post any User Submissions on this Website in our sole discretion without notice or liability.
Disclaimer
a. You acknowledge that any use of or reliance on this Website and any information on this Website shall be at your sole risk. We make no representation or warranty of any kind regarding this Website, all of which is provided on an “as is” and “as available” basis. Let’s Talk Together has no obligation to maintain either the availability or the currency of the Website and have no obligation or liability for the Website (including any User Submissions) or for any damages to users of the Website, however caused.
b. We will not:
i. warrant that the Website will continue to operate, operate without interruptions or that it will be error free, that defects will be corrected or that it will be free of viruses or other destructive elements; or
ii. guarantee, and/or make no representation, condition or warranty as to the truthfulness, accuracy, reliability, adequacy, correctness, currency, veracity or completeness of this Website or any portion or functionality thereof;
iii. endorse any statements or opinions expressed on the Website by third parties, including without limitation other users of the Website, plugin and theme developers or third parties advertising on the Website.
c. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OR CONDITIONS OF WORKMANSHIP, MERCHANTABILITY, SATISFACTORY QUALITY, LATENT DEFECTS, MERCHANTABLE QUALITY, TITLE, NON-INFRINGEMENT OF PROPRIETARY RIGHTS AND FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USE OF TRADE.
Exclusion and Limitation of Liability
a. YOU AGREE THAT WE WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, MORAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR HARM TO BUSINESS, LOSS OF INFORMATION OR PROGRAMS OR DATA, LOSS OF PROFIT, LOSS OF SAVINGS OR LOSS OF REVENUE) UNDER ANY LEGAL THEORY ARISING OUT OF OR RELATING TO:
i. THE WEBSITE OR THE USE THEREOF OR THE INABILITY TO USE THE WEB SITE IN ANY MANNER WHATSOEVER; OR
ii. ANY UNAUTHORIZED ACCESS TO THE WEBSITE OR BREACH OF SECURITY, INCLUDING TO ANY OF YOUR USER SUBMISSIONS OR YOUR REGISTRATION INFORMATION, EVEN IF WE HAVE BEEN ADVISED OF OR COULD REASONABLY FORESEE THE POSSIBILITY OF SUCH DAMAGE OR LOSS.
b. IN ANY EVENT, YOU AGREE THAT OUR AGGREGATE LIABILITY FOR ALL DAMAGES WHATSOEVER, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED TO THE AMOUNT PAID BY YOU TO US, IF ANY, FOR THE RIGHT TO ACCESS THE WEBSITE IN THE ONE MONTH PERIOD IMMEDIATELY PRECEDING THE CAUSE OF ACTION.
c. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THE TERMS SHALL APPLY IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY.
d. SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, IN WHICH CASE SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU, BUT IN WHICH CASE OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Indemnity
You agree to defend, indemnify and hold us harmless from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from your actions or omissions, including without limitation your use of the Website, from or relating to any of your User Submissions, your violation or infringement of any third party rights, including without limitation any copyright, patent, trade-mark, proprietary, privacy or moral right, or any breach by you of these Terms of Use.
Links
a. You are free to create links to the Website, provided such link does not portray us or any of our products or services in a false, misleading, derogatory or defamatory manner and provided such link does not trigger any pop-up, pop-under window or the presentation of any other type of advertisement or notice. We reserve the right to revoke this limited right at any time. You may not use frames or framing techniques to enclose all or any part of the Website or otherwise embed any materials from the Website within another website or location, or use masks, overlays or similar techniques or methods to alter, hide or reformat the presentation of all or any part of the Website or to layer other content or materials on top of or within the browser window within which the Website is presented, without our prior written consent.
b. We do not control any third party website and are not responsible for any linked website, its content, terms and conditions of use, privacy policy or its practices and procedures. We provide such links only as a convenience to you. The inclusion of any link does not imply sponsorship, endorsement, affiliation, association, investigation or verification by us of the linked website, its operators or its content.
c. Be aware that you are leaving this Website when you follow a link to a linked site. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to review that site’s terms and conditions of use, privacy policy and relevant guidelines, and to take appropriate precautions. You agree that we have no obligation or liability regarding any linked site.
d. The Terms apply to the Website. Other websites or domains associated with or made available by Let’s Talk Together. Text may be governed by separate terms and conditions or separate privacy policies.
Arbitration
To the fullest extent permitted by applicable law, you agree that all disputes or disagreements between you and us relating to the Website or Terms of Use will be settled by confidential, final and binding arbitration by a single arbitrator in the forum and under the rules we mutually agree upon, failing which the Arbitration Act, 1991 (British Columbia) will apply.
Governing Law
a. This Website is controlled, operated and administered by us and our affiliates from our offices in Canada. We make no representation or warranty that the Website is appropriate or available for use at any location outside Canada. If you access the Website from outside Canada, you are responsible for compliance with all local law. You may not export any of the Website in violation of any applicable export laws and regulations.
b. These Terms of Use shall be deemed to have been made and performed exclusively in the Province of British Columbia and shall be governed by and construed under the laws of of British Columbia without giving effect to its conflict of laws principles. You hereby submit to the non-exclusive jurisdiction of the courts of British Columbia and Canada for any claim related hereto, arising herefrom or in connection herewith and agree not to bring any action, claim, suit or proceeding against us in any jurisdiction other than British Columbia.
General
Any legal proceeding by you arising from or in connection with the Terms of Use or the Website must be brought within two years after the event which is the subject of the proceeding has occurred. If any provision of the Terms of Use is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the Terms of Use and shall not affect the validity of any remaining provisions. The Terms of Use constitutes the entire agreement between you and us in respect of its subject matter, provided however that the purchase, supply or use of any of our products or services will be subject to separate terms and conditions relating to same as delivered or made available to you (including through the Website). You may not assign the Terms of Use, including by operation of law. We may assign the Terms of Use in our sole discretion. The Terms shall enure to the benefit of and be binding upon the respective successors and permitted assigns of the parties hereto. No waiver of any breach of any term or provision of the Terms is effective or binding unless made in writing and signed by us and, unless otherwise provided, is limited to the specific breach waived.